
Recovering Luggage
You may have followed all the online guides about preventing the loss of your luggage when checking them at the airline counter, but there still remains the probability of its getting lost. Remember Murphy’s Law: If anything can go wrong, it will. So if things do go wrong, what should you do? Read on.
The first thing that most people do when the last bag had come out of the carousel and they still haven’t seen theirs is panic. They either cry or get mad. Don’t. Take a few deep breaths, stay calm and walk over to the baggage office or department of your airline. This is usually near the carousel.
Report what happened to the office staff giving them such details as:
• Flight number and route
• Number of missing bags, including description
• Addresses and phone numbers at home and, if you are traveling away from home, at your destination
• Cell phone number
• How long you plan to stay at destination
While you are reporting your loss, continue staying calm and remember that the airline’s baggage agent is not directly responsible for your lost luggage. He is there to help you so get him on your side. A little courtesy can be a big motivation for him or her to do everything possible to recover your luggage. You can probably show a hint of exasperation but never physically or even verbally threaten or abuse the agent. You could get arrested for this.
Keep your claim tags handy as the baggage agent will want to see them. He will need the information contained in that little tag. If you have more than one bag and you have retrieved some of them, don’t rip off the tags on them yet. The agent may also want to see them as they could help in locating the lost bag.
You should be able to describe your luggage. Don’t forget its brand, model, color, and size. If there are any peculiarities with it, don’t fail to mention them. If you had checked online guides on preventing lost luggage and followed the suggestion of tying some identifying sign on it, tell the baggage agent about this sign. If you did not put identity tags inside the bag but you carried some rather unusual items such as a Superman costume for your son, or a specific book or medication, mention this also.
On average lost luggage are recovered within 24 hours. During the peak travel season, however, this could take a few days. It is rare that bags are lost forever. This is because airlines have set up a worldwide database of lost and unidentified luggage. This is called the WorldTracer and if it finds a match between a lost luggage in one airport and an unidentified one in another airport, the airline is notified.



